Skills & Competencies for Truck Service Manager

Truck Service Manager job profile

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JOB SUMMARY for Truck Service Manager

Manages truck shop operations for maximum efficiency and customer satisfaction.

JOB RESPONSIBILITIES for Truck Service Manager

Efficiency is based on revenue growth, direct expense control, flat rate variance, warranty recovery and the ability to reach targets in Profit After Direct expenses (PAD).

Truck Service Manager SALARY RANGE

BASE 50%
$96,923
TOTAL 50%
$101,299
Job Level
M02
Job Code
MM18000148
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Truck Service Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Truck Service Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Truck Service Manager

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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2 Industry Competency – Retail Customer Support
Proficiency Level -2
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Lists common return and exchange policies in retail and their respective procedures.
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Level 2 Behaviors
(Light Experience)
Uses appropriate greetings and language when interacting with customers to maintain brand integrity.
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Level 3 Behaviors
(Moderate Experience)
Uses CRM systems or ticketing platforms to document and track customer interactions and issue resolutions.
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Level 4 Behaviors
(Extensive Experience)
Oversees customer surveys on emerging trends, preferences, and areas for improvement to support service data analysis.
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Level 5 Behaviors
(Mastery)
Leads the development and improvement of customer support resources to empower customers with self-service options.
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3 Truck Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Truck Service Manager
Proficiency Level - 4
5 Competency for - Truck Service Manager
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Truck Service Manager

1 Job Family Competencies – Service Request Management
Proficiency Level -3
Skill definition-Handling and resolution of customer requests, inquiries, complaints, or issues to ensure customer satisfaction and loyalty.
Level 1 Behaviors
(General Familiarity)
Lists the different communication channels used for customer service inquiries, such as phone, email, and chat.
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Level 2 Behaviors
(Light Experience)
Provides timely updates to customers about the progress and resolution of their service requests.
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Level 3 Behaviors
(Moderate Experience)
Works with auxiliary departments or teams to ensure satisfactory resolution of customer grievances.
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Level 4 Behaviors
(Extensive Experience)
Reviews customer feedback and service request data to identify trends, patterns, and areas for improvement.
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Level 5 Behaviors
(Mastery)
Sets strategic direction for retail service request management in alignment with business objectives.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -3
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Identifies the most common workplace safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Works with cross-functional teams to coordinate the changes in our current safety policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Recommends change initiatives to improve our existing safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest regulatory changes to ensure alignment of our safety policies.
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3 Truck Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Truck Service Manager
Proficiency Level - 4
5 Competency for - Truck Service Manager
Proficiency Level - 5

14 soft skills or competencies (core competencies) for Truck Service Manager

1 Core Competencies – Financial Acumen
Proficiency Level -2
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Communicates financial information and movements effectively to senior management.
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Level 3 Behaviors
(Moderate Experience)
Reconciles figures during budgeting period and identifies variances that require immediate action.
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Level 4 Behaviors
(Extensive Experience)
Oversees all aspects of our business's monetary transactions and economic value to promote financial stability.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the importance of budget reporting and forecasting in our workplace.
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Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
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Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Introduces technologies, policies, and programs for more effective budget management.
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3 Truck Service Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Truck Service Manager
Proficiency Level - 4
5 Competency for - Truck Service Manager
Proficiency Level - 5

Summary of Truck Service Manager skills and competencies

There are 5 hard skills for Truck Service Manager, Retail Industry, Retail Customer Support, Replenishment and Ordering, etc.
5 general skills for Truck Service Manager, Service Request Management, Safety Policies and Procedures, Training and Development, etc.
14 soft skills for Truck Service Manager, Financial Acumen, Budgeting, Customer Relationship Management, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Truck Service Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be skilled in Customer Relationship Management.

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